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CrowdStrike Software Update Outage

A CrowdStrike software update caused outages for Microsoft Windows users worldwide. Reach out to your usual Marsh contact or a regional cyber specialist if impacted.

A CrowdStrike software update caused outages for millions of users of Microsoft Windows devices worldwide.

If you believe the outage has impacted your business, we urge you to reach out to your Marsh contact or one of our cyber specialists as soon as possible.

Here are the ways we can help if you may have been directly or indirectly impacted.

Insurance coverage/recovery
  • Submitting a notice of circumstance or claim against your cyber insurance and other relevant policies.
  • Reviewing your current cyber insurance and related policies.
  • Identifying specific operational impacts and tracking actual costs incurred.
Event management
  • Engaging technical assistance for your organization, your customers, or your upstream customers.
  • Supporting crisis management and communications.

We will continue to monitor the situation and will keep you apprised of further developments.

Webcast replays

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Replay: Strengthening resilience following the July 19 global tech outage

Click through the play bar to view and jump to specific chapters.

Replay: Ongoing Risk Implications of the Global Tech Outage

View for a recap of a series of client discussions Marsh held on July 25 and July 26.

Contact information

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Zi Lim

Senior Vice President, Principal, Head of Claims, Hong Kong & Macau

+65 98370851

[email protected]

Tim Percival

Head of Cyber Advisory, Asia

+65 83222885

[email protected]

Sean Letz

Asia Cyber Leader

+65 91011306

[email protected]

Salomé Santos

Cyber Product & Claims Leader, Europe

+351 (913) 869360

[email protected]

Florian Saettler

Head of Cyber Incident Management, Europe

+49 (1520) 1622220 

[email protected]

Gamze Konyar

Head of Cyber, SVP, Europe

+49 (0)152-01622253

[email protected]

Nelia Argaz

Risk Consulting Leader, Europe

+34 (672) 426740

[email protected]

Gregory van den Top

Risk Consulting Leader , Europe

+31 (6) 12568971

[email protected]

Kamlesh Dayalani

Practice Leader, Marsh Claims Solutions, Middle East Senior Claims Advocate

+971 (50) 7851958

[email protected]

Akshara Sharma

Vice President, Liability Claims Advocacy

+91 9152020460 
[email protected]

Gerrit Snyman

Claims Advisor

+27 (11) 0607850

[email protected]

Simon Bell

Managing Director, Cyber Practice Leader, India, Middle East and Africa

+971 (50) 4501935

[email protected]

Cyber incident reporting

+1 213 656 0333

[email protected]

Edson Villar

Cyber Risk Consulting Leader, LAC

+51 989 069 645

[email protected]

Holly Medforth

Head of Cyber Specialty, LAC

+44 7867907590

[email protected]

Cyber claims notifications

Harry Stratford

Claims Examiner, Advocacy

+61 (459) 253 193

[email protected]

Lara Courtice

Acting Head of Cyber Claims

+61(427) 730 894

[email protected]

Gill Collins

Head of Cyber, Marsh McLennan Pacific and Head of Cyber Advisory and Cyber Incident Management, Marsh Pacific

+61 (414) 486188

[email protected]

Brylee Jaghbir

Head of Cyber, Marsh Specialty, Pacific

+61 (406) 429 235

[email protected]

Cyber claims notifications

Holly Waszak

Head of Cyber Claims Advocacy

+44 (7385) 012335

[email protected]

Kelly Butler

UK Cyber Practice Leader

+44 7379 077 234

[email protected]

John Scordo

Managing Director, Cyber Claims Advocacy Leader

+1 917 208 2890

[email protected]

Mark Massey

Managing Director, FACS, Claim Solutions

+1 415 218 2708

[email protected]

Jeff Hall

Vice President, FACS

+1 646 537 5001

[email protected]

Rachel Lavender

Regional Cyber Brokerage Leader, US & Canada

+1 202 255 7529

[email protected]

Ruby Rai

Cyber Practice Leader, Canada

+1 647 220 2871

[email protected]

Meredith Schnur

Cyber Practice Leader, US & Canada

+1 404 434 2204

[email protected]

CrowdStrike outage event coverage and recovery resource guide

This guide is designed to help facilitate your organization’s insurance recovery from the CrowdStrike outage event.

CrowdStrike cyber claim preparation and financial recovery

Our forensic accounting and claims specialists can help you identify financial impacts, key cost categories, and actual costs to advocate for optimal insurance recoveries.

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